FAQs


Q. How long will it take for my order to process?

A. Concert and Dance Competition photos can take up to a week

Photo day/Studio Shoot photos and photo print orders may take up to 2 weeks during off season (Feb-Jul) or up to 3 week during peak season (Aug-Jan)

Debutante photos and other photos may take up to 3 weeks to process

This does NOT include weekends or public holidays

 

Q. When will the photos be available to view?

A. Photos from events are generally up within 14 days

 

Q. Can I combine concert photos and studio shoot photos in one pack?

A. Concert photos and studio shoot photos cannot be combined in packs as they are different products and require different work (such as editing)

 

Q. Are the digital downloads high resolution?

A. Yes, the resolution you see on your computer screen is the resolution you will receive. Mobile gallery quality is lower resolution than viewing the gallery on a computer

 

Q. How will I receive my digital download photos?

A. You will be send a link via email with a zip file. This zip file can ONLY be opened on a computer and not a phone. If you wish to download the photos directly to you phone please let me know and I will arrange an alternate download option.

 

Q. Can you view my cart?

A. We cannot see your cart, however if you select "share cart to photographer" we are then able to access it

 

Q. Can I add a special editing request to my photo order?

A. Yes. While you are in your cart you can select "add special instruction" (located next to the photo or pack you want altered) and enter your request there. 

 

Q. Can I order Dance Competition photo packs online?

A. Dance Competition photo packs must be ordered via our photo pack from. Please email us if you wish to view a photo pack form. 

We are working on adding these packs to our online gallery

 

Q. I am struggling to navigate your gallery, am I able to order over the phone?

A. Yes. We can process your order manually over the phone if you are struggling

 

Q. Why is my gift voucher code not working?

A. Your voucher might be expired or it could not be linked to the online gallery. If you wish to transfer the voucher for the gallery simply send us a photo of your voucher via email or through Facebook or Instagram and I will gladly transfer the voucher.

 

Q. Do I have to order photos on the day/did I miss out on ordering photos?

A. Photos can be ordered at any time. If you have misplaced the info to access the photos, contact me and I will send you the details on how to view the photos

 

If your questions has not been answered above please feel free to contact me at [email protected]